How to make a complaint

Complaints about your investment can be made to the Manager using the following contact details:

Trust Investments

Level 1, 105 Carlton Gore Road, Newmarket

Auckland 1023

PO Box 37 448, Parnell

Auckland 1151

Phone: 09 550 4040

If we are unable to resolve your complaint, you may choose to contact the Supervisor at:

The New Zealand Guardian Trust Company Limited

Level 6

191 Queen Street

Auckland 1010

Phone: 0800 300 299

Attention: Relationship Manager, Corporate Trusts

Trust Investments Management Ltd is a member of an independent dispute resolution scheme operated by the Insurance and Financial Services Ombudsman (“IFSO”) and the Supervisor is a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”).

If you make a complaint to us and the complaint cannot be resolved, then you may refer it to the IFSO:

Insurance & Financial Services Ombudsman Scheme

Level 2, Solnet House

70 The Terrace

Wellington 6143

PO Box 10-845
Wellington 6143

Phone: 0800 888 202

IFSO will not charge a fee to you to investigate or resolve a complaint.

If you have made a complaint to the Supervisor, and it has not been resolved, you can refer it to FSCL at:

Financial Services Complaints Limited

4th Floor, 101 Lambton Quay