How to make a complaint

Trust Investments is always looking for ways in which we can improve. If we haven't met your expectations you can contact us here.

The Trust Management PIE Fund Scheme has channels for you to complain too.

Complaints about your Trust Management PIE Fund Scheme investment can be made to the Manager, FundRock NZ Limited (FundRock) using the following contact details:

FundRock NZ Limited

Level 2, Woodward House

1 Woodward Street

PO Box 25003

Wellington 6140

Telephone: (04) 499 9654

Email: contact@fundrock.com

If FundRock are unable to resolve your complaint, you may choose to contact the Supervisor at:

The New Zealand Guardian Trust Company Limited

Level 6

191 Queen Street

Auckland 1010

Phone: 0800 300 299

Attention: Relationship Manager, Corporate Trusts

FundRock NZ Limited is a member of an independent dispute resolution scheme operated by the Insurance and Financial Services Ombudsman (“IFSO”) and the Supervisor is a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”).

If you make a complaint to FundRock and the complaint cannot be resolved, then you may refer it to the IFSO:

Insurance & Financial Services Ombudsman Scheme

Level 2, Solnet House

70 The Terrace

Wellington 6143

PO Box 10-845
Wellington 6143

Phone: 0800 888 202

If you have made a complaint to the Supervisor, and it has not been resolved, you can refer it to FSCL at:

Financial Services Complaints Limited

4th Floor, 101 Lambton Quay

Neither IFSO or FSCL will charge you a fee to investigate or resolve a complaint.